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For more than a decade RMS has been providing retail, hospitality and healthcare teams with a range of software tools to help manage their distributed businesses more effectively.

With solutions designed to support Operations, Compliance, HR, Buying, Project and Marketing teams, RMS is proud to be working with over 80 of the best known brands and retailers, across more than 100,000 locations and in 14 different languages.

Our metro suite consolidates the RMS reputation for providing ‘best in class’ solutions, enabling customers to plan their own journey according to their business requirements. metro provides a clear illustration of key ‘application lines’, each having interoperability, removing the need for dozens of disparate applications.

Our simple mission is to provide software solutions that allow our customers to ‘do business better’ – we constantly push for new  and innovative ways to achieve this.

Foundation

The engine of the RMS application suite, managing the business hierarchy, location attributes, security and authentication across the metro portfolio.

Designed to simplify and expedite deployment of metro modules across the business, its unique architecture means implementation times are significantly reduced.

Foundation provides the platform for personalisation of the suite of metro applications across multiple devices.

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Unified Comms

The employee engagement application providing personalised communication and compliance activities.

Personalised homepages deliver a view of elements that a user needs to know, do or ask, as well as  social communications, messaging, feedback, performance and much more.

Unified Comms covers all of your employee communication and compliance needs via voice, messaging, video, reporting, KPI, compliance and much more.

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Process

A range of automated and intelligent application solutions.

Store Audits, Accident and Incident reporting through to Daily Checks, Petty Cash Management and Ordering.

The Process line provides visible compliance, workflow escalation and budget management, all adhering to legal requirements for Health & Safety, Accident Management and Trading Standards needs.

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Workforce Management

A flexible and effective labour scheduling toolset, that can optimise scheduling drivers by store, by week unique to individual store trading activities.

No need for hardcoded algorithms, the tool can adapt to your business as it changes.

Multi-currency support for hours, costs, supporting NI, holiday and sickness costs. Key KPIs based on labour match, cost of sale and productivity objectives.

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Time & Attendance

Time and attendance provides an effective process to manage your weekly actuals using calculating timesheets and incorporates absence management, ad hoc payments and actual labour matching.

Time & Attendance ensures all team members are paid correctly for the hours they work.

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Employee Management

A simple and effective full human resources application.

From starters and leavers to change of details. Validation for bank details, NI, and address.

This line caters for all absence management and holiday planning requirements.

Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.

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Learning Management

An end-to-end learning management and accreditation solution.

Course bookings, tutorials, skill management, role plays with integrated videos.

Online accreditation, testing and scoring.

Accreditation management for certification renewals.

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Print Controller

A full in-store portal providing access to all styles of print materials, from shelf edge tickets, stickers, barkers, talkers and digital signage.

Integration with ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.

Integration with Brandbank and Brand View, guarantees your in-store signage delivers the best possible sales messaging and imagery.

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Contract

A full Customer Relationship Management solution, providing a range of contract based sales activities.

Integration with credit check applications to enable basket building and customer offers.

Generation of customer specific contracts and data protection validation.

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Activity Planner

Activity Planner is aware of all resource requirements within the branch, from simple task management, daily / routine tasks, labour schedules and key project activities.

Project templates, critical paths, auto-calculation of resource needs based on range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.

Full approval and workflow engine, enabling ‘what if’ scenarios and their impact to the plan. Gone are the days of the branch with ‘elastic walls’!

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“We selected the RMS solution as we believe it provides the best retail solution for planning and managing store communications”

Group Store Operations Manager, Mothercare plc

“RMS offered a SaaS solution so the implementation was very rapid and easy. We are able to change the look and feel ourselves and ensure we connect to the right audience”

IT Manager, Business Trading Company

“The configurability of this product is a major plus and has enabled us to not only launch quickly, but also change as and when we want to.”

Head of Operations and Customer Support, The Entertainer

Latest News:

Photo gallery from 2017 User Forum & Awards Ceremony

They say a picture speaks a thousand words, so take a look here at what happened on the day…and the evening! The photo gallery from the event is now live, and available... Ps. If you require a copy of any of the images in a higher resolution, please email Rob...

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RMS Blog:

Black Friday to Black Fridays.

Everyone’s shouting about Black Friday, but really, when is it? Not long ago, shoppers could simply pencil in one Friday a year and get all their Christmas shopping done online in one swoop, but those ever-creative retailers with their Bricks, Clicks and Omni/multi...

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Moving monolithic technology suites.

I had the most terrific day yesterday (Tuesday 31st October) at Microsoft Future Decoded, held at ExCel, London. It was great to hear from so many speakers their visions for the digital business of tomorrow, and gain valuable insight and advice. In fact, the vision...

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Unified Comms – It’ll save you more than you think.

Dropping into my local supermarket this weekend it was hard not to notice all the Fireworks, Pumpkins and Tins of Chocolates taking over the first aisle...Next, it will be the turn of Beer, Prosecco and bumper bags of mixed nuts! It was also hard not to notice the...

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ACS report: Convenience Sector Jobs Decline 5%

According to a new industry report released by the Association of Convenience Stores, the number of C-Sector jobs has declined 5% over the past year because of an increase in the national living wage and national minimum wages. There are currently 370,000 people...

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Shadow Comms…it’s happening right now!

I’ve yet to come across an organisation that doesn’t operate its own Facebook Messenger, WhatsApp or [enter name of any other messaging app here] group, and as much as you’d like to think yours couldn't possibly, I’m afraid I might have some rather alarming news. The...

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Mothercare launches Rebranded Unified Comms

In the ever-evolving world of Retail, specialist mother and baby retailer Mothercare have recently updated and rebranded their communications with the assistance of RMS to ensure it is fit for purpose and on message for their teams. Welcome to the ClubHub... The...

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