For more than a decade RMS has been providing retail, hospitality and healthcare teams with a range of software tools to help manage their distributed businesses more effectively.
With solutions designed to support Operations, Compliance, HR, Buying, Project and Marketing teams, RMS is proud to be working with over 80 of the best known brands and retailers, across more than 100,000 locations and in 14 different languages.
Our metro suite consolidates the RMS reputation for providing ‘best in class’ solutions, enabling customers to plan their own journey according to their business requirements. metro provides a clear illustration of key ‘application lines’, each having interoperability, removing the need for dozens of disparate applications.
Our simple mission is to provide software solutions that allow our customers to ‘do business better’ – we constantly push for new and innovative ways to achieve this.
The engine of the RMS application suite, managing the business hierarchy, location attributes, security and authentication across the metro portfolio.
Designed to simplify and expedite deployment of metro modules across the business, its unique architecture means implementation times are significantly reduced.
Foundation provides the platform for personalisation of the suite of metro applications across multiple devices.
The employee engagement application providing personalised communication and compliance activities.
Personalised homepages deliver a view of elements that a user needs to know, do or ask, as well as social communications, messaging, feedback, performance and much more.
Unified Comms covers all of your employee communication and compliance needs via voice, messaging, video, reporting, KPI, compliance and much more.
A range of automated and intelligent application solutions.
Store Audits, Accident and Incident reporting through to Daily Checks, Petty Cash Management and Ordering.
The Process line provides visible compliance, workflow escalation and budget management, all adhering to legal requirements for Health & Safety, Accident Management and Trading Standards needs.
A flexible and effective labour scheduling toolset, that can optimise scheduling drivers by store, by week unique to individual store trading activities.
No need for hardcoded algorithms, the tool can adapt to your business as it changes.
Multi-currency support for hours, costs, supporting NI, holiday and sickness costs. Key KPIs based on labour match, cost of sale and productivity objectives.
Time & Attendance
Time and attendance provides an effective process to manage your weekly actuals using calculating timesheets and incorporates absence management, ad hoc payments and actual labour matching.
Time & Attendance ensures all team members are paid correctly for the hours they work.
A simple and effective full human resources application.
From starters and leavers to change of details. Validation for bank details, NI, and address.
This line caters for all absence management and holiday planning requirements.
Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.
An end-to-end learning management and accreditation solution.
Course bookings, tutorials, skill management, role plays with integrated videos.
Online accreditation, testing and scoring.
Accreditation management for certification renewals.
A full in-store portal providing access to all styles of print materials, from shelf edge tickets, stickers, barkers, talkers and digital signage.
Integration with ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.
Integration with Brandbank and Brand View, guarantees your in-store signage delivers the best possible sales messaging and imagery.
A full Customer Relationship Management solution, providing a range of contract based sales activities.
Integration with credit check applications to enable basket building and customer offers.
Generation of customer specific contracts and data protection validation.
Activity Planner is aware of all resource requirements within the branch, from simple task management, daily / routine tasks, labour schedules and key project activities.
Project templates, critical paths, auto-calculation of resource needs based on range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.
Full approval and workflow engine, enabling ‘what if’ scenarios and their impact to the plan. Gone are the days of the branch with ‘elastic walls’!
“We selected the RMS solution as we believe it provides the best retail solution for planning and managing store communications”Paula Johnston
“RMS offered a SaaS solution so the implementation was very rapid and easy. We are able to change the look and feel ourselves and ensure we connect to the right audience”Nikhiil Chheda
“The configurability of this product is a major plus and has enabled us to not only launch quickly, but also change as and when we want to.”Steve Shepherd
They say a picture speaks a thousand words, so take a look here at what happened on the day…and the evening! The photo gallery from the event is now live, and available… Ps. If you require a copy of any of the images in a higher resolution, please email Rob...read more
Castle Malwood, Minstead – Hampshire. Thursday 13th July 2017 Following a terrific day at the 12th Annual RMS User Forum, the RMS marquee changed from hosting more than 100 retailers and guests during the day to the venue that would see seven prestigious awards...read more
Castle Malwood, Minstead – Hampshire. Thursday 13th July 2017 Thursday 13th July saw RMS host their 12th Annual User Forum and Awards Evening within the beautiful grounds of Castle Malwood, at the heart of the beautiful New Forest. In glorious sunshine, more than one...read more
In the ever-evolving world of Retail, specialist mother and baby retailer Mothercare have recently updated and rebranded their communications with the assistance of RMS to ensure it is fit for purpose and on message for their teams. Welcome to the ClubHub… The...read more
What a fantastic few days we had at RBTE 2017 in London!! Sunday’s setup – without doubt from our side this was the most well organised and planned setups we have ever completed. Our video wall, side panels and stand furniture were all set up in record time (and had...read more
Have you ever noticed how easily written instructions can be misunderstood? Perhaps you find your instructional emails sometimes turn into short novels yet still manage to produce multiple versions of ‘what good looks like’? Thankfully RMS customers don’t have this...read more
I’ve written blogs before on poor ticketing and these have generally been aimed at poor Promotional signage. However, as Tesco found out today on Monday 13th Feb 2017 (http://www.bbc.co.uk/news/uk-england-birmingham-38893887), it’s not just Promotional Point of Sale...read more
News this week from the Convenience Store website reports that shop crime is at its highest level since 2003. With theft increasing at 5% per annum according to the ONS, retailers of all types are frustrated at the lack of attention shop theft is given in relation to...read more
How many times have you heard someone say ‘Lets develop a system like that ourselves and save some money’. ‘We can do it much cheaper’? I know I have – sat both sides of the table – and have heard it many times since, but most commonly as a...read more
Against a backdrop of uncertainty with rising cost prices, rents, inflation and staff wages, the pressure to remain competitive is going to be the difference between many retailers surviving or thrivingread more