Join us for our 8th User Forum being held at Castle Malwood in the New Forest.
We are also holding our normal raucous barbecue the night before on the 19th June. This just happens to coincide with a screening of the England vs Ukraine match – don’t worry it is still the group stages so England will definitely still be in the tournament! Continue reading “Register today for the 8th RMS User Forum — 20th June 2012″
In today’s retail marketplace the ability to react tactically to market needs and promotional activity is essential to maintain competitive edge. Every retailer in today’s marketplace must have the ability to create, communicate, implement and manage compliance quickly and efficiently in order to grow sales and maintain margins.
The RMS Planner module enables retailers to quickly and easily publish planner tasks out to all or specific store groups. Continue reading “Successfully manage task compliance and increase sales”
Knowing what your great stores do well to influence sales and then replicating this across an estate is one of the key management challenges of any retailer. Outside of store location and product there is always the operational element that can impact sales significantly.
In order to improve standards across the estate, retailers must start to recognise the behaviours and activities that the great store managers do regularly and what standards are achieved across various areas of the store. Once these are recognised they should be grouped into specific areas and weighted in terms of how they contribute to the success of the store.
Continue reading “Improving store standards across the estate”
All about targeting – a tip for better operational communication
Targeting is about the sender of the message taking responsibility for it. It’s very tempting, especially if you’re busy, to send a message to the widest distribution list possible and let the recipients figure out whether it applies to them or not.
There is a kind of excuse for this if the quality of your store information is so poor you have to let store managers decide which bit of mail applies to them, but it’s horribly time-wasting, especially as every manager in every store is forced to perform the same filtering exercise for every email or message you send out.
Continue reading “Targeting is about sending a message only to those who need it”
Effective, timely and accurate scheduling of employees is essential to drive sales and maximise the return from one of your biggest costs – staff.
A solution to labour scheduling is particularly important in an assisted sales environment e.g. High value fashion, mobile phone and electrical retailing. In these environments, matching staff availability to business needs is essential in order to drive sales and maximise conversion.
Continue reading “Accurate labour scheduling to increase sales and reduce costs”
Staff Product Knowledge
Now more than ever, one of the main reasons that consumers visit stores is for the quality of advice offered by store staff. This is one of the key differentiators and critical elements that need to be embraced by bricks and mortar retailers.
Achieving this is no easy task, RMS provides software solutions to help. The staff training software enables you to create, communicate, manage and monitor store staffs knowledge and competence levels in any area of the business.
Continue reading “Trained and empowered store staff are essential to drive sales”
Now more than ever there is a focus on minimising head office head count and providing tools to do more with less. Businesses are now having to work smarter not harder to support the stores and enable them to focus on driving sales – their primary trading activity.
RMS customers have realised significant savings through rationalisation of admin and support functions within head office using modules from the RMS product suite. Continue reading “Reduced head office head count”
Right first time execution of in-store activities such as promotions, range and layout changes are essential in order to gain maximum benefit from marketing, advertising spend and realising increased sales.
All too often complex projects involving many head office departments fail to be delivered to store accurately and on time, due to lack of collaboration or proactive and timely management of issues further upstream. Traditional tools such as spreadsheets and emails are still being used with limited benefit to manage these processes. Continue reading “Right first time delivery of store projects & better exit planning”
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