Paperwork, email, faxes, forms, more email, phone calls, feedback, reporting. Reduce most of it, kill the rest. Stop email.

Replace with online, paperless, retail helpers:

• Labour estimation
• store task management
• project planning
• HR and time recording
• targeted information and action
• online surveys
• compliance and feedback management
• company-specific forms and work flow.

Give them plans and actions they can execute, tailored to their store and their capacity. Turn the store manager from paper-jockey back into mentor, manager and ace retailer.

Who's doing it?

• The Body Shop use Retail Manager to reduce store managers' admin workload by 25%. They estimate that they have won back 2 hours/week/store of manager shop-floor time.
• Vision Express use Retail Manager to improve workload management, putting managers back on the shop floor.
• With NEW Capacity Manager Retail Ops can build plans that don't overcommit managers and their teams.

Jess, Oxford Street Store Manager, The Body Shop.