The Holland & Barrett Experience
Location: UK, ROI, Holland.
Type of Retailer: UK’s leading retailer of vitamins, minerals and herbal supplements.
Size: More than 600 stores
“Existing processes are largely paper-based and communicated via post, fax and telephone, which has proved time-consuming, costly and prone to error. By automating these and other processes using RMS modules, we expect to be able to provide a better service to our stores.”
Jason Oakley, Buying Director, Holland & Barrett.
Holland & Barrett’s winning strategy for Operations Director has been to take advantage of built-in functions to enhance communications and productivity, while collaborating on modules destined to revolutionise key processes and support brand differentiators.
The result has been a stream of innovation that has improved almost every important aspect of store activity.
Operations Director is now successfully deployed across the group (NBTY Europe): in Holland & Barrett, Julian Graves and GNC in England, and in Nature’s Way in the republic of Ireland. It has been translated into Dutch for the planned deployment to De Tuinen stores in The Netherlands.
“While this solution is backed by powerful technology, it is simple to use and delivers bottom line business benefits for Holland & Barrett. We are in the business of helping the company to deliver relevant data and processes.”
Karen Dyke, RMS Ltd.
www.hollandandbarrett.com
www.detuinen.nl
www.gnc.co.uk
www.juliangraves.com
www.naturesway.ie
