The House of Fraser Experience
Location: UK and Ireland
Type of Retailer: Department Store
Size: 61 stores
House of Fraser management demand agility – change has to happen on-demand and on-time. Operations Director powers their revolutionary store communications system.
No more lost faxes, missed phone messages and irrelevant web pages, but a single, high performance command and control system.
“In terms of revolutionising our Store Support Centre to store processes, this was a very exciting project for House of Fraser. Having launched Operations Director we are looking at all areas of the business to identify where we could achieve process efficiencies and reduce workload.”
Jerry Carter, Head of Retail Support, House of Fraser.
