The new senior management team at House of Fraser is changing the face of the brand. They demand agility - change has to happen on-demand and on-time, and this needs a revolution in store communications.

No more lost faxes, missed phone messages and irrelevant web pages, but a single, high performance command and control system. Let store staff get on with selling and let regional management manage by exception.

House of Fraser management chose Retail Manager and true to form, deployed it fast. From zero to rollout in 61 stores in only 3 months.

"In terms of revolutionising our Store Support Centre to store processes, this was a very exciting project for House of Fraser. Having launched Retail Manager we are looking at all areas of the business to identify where we could achieve process efficiencies and reduce workload." Jerry Carter, Head of Retail Support, House of Fraser.

www.houseoffraser.co.uk