One of the UK's biggest clothing and homeware retailers implemented Retail Manager to improve processes and achieve a step-change in communications. The InSight solution helped Matalan increase efficiency while reducing operating costs; the business expects payback within two years.

"This was a retail-led project that was all about the end users," says Andrew Weir, Head of Retail Operations, Matalan. "We wanted to introduce one very clear communication channel whilst reducing traffic on the others: to improve quality and visibility of task execution in stores, and reduce communications costs. We wanted to help stores and head office prioritise and manage critical information and key messages, and ensure time saved at the back of house increased the quality of our customer experience."

"The project wouldn't have been signed off without a two-year payback on it. In terms of its depth, InSight is more like multiple systems built into one. Store Managers love it."

Go-live in October 2006 was soon followed by the removal of fax machines from stores, a big win in terms of taking costs out of the business. Paperwork was immediately cut by 65%.

www.matalan.co.uk