The Matalan Experience
Location: UK
Type of Retailer: Volume clothing and homeware, out-of-town.
Size: Over 195 stores
Matalan use Operations Director. They report:
- More effective and timely two-way communications.
- Effective task planning, visibility, prioritisation and status monitoring at corporate and store level.
- Information that’s easy to find.
- Reduced administration both in stores and at head office.
- More accurate and timely content published to stores.
- Ease of use with an inspiring look and feel.
“This was a retail-led project that was all about the end users. We wanted to introduce one very clear communication channel whilst reducing traffic on the others: to improve quality and visibility of task execution in stores, and reduce communications costs.”
“The project wouldn’t have been signed off without a two-year payback on it. In terms of its depth, InSight is more like multiple systems built into one. Store Managers love it.”
Andrew Weir, Head of Retail Operations, Matalan.
