The Peacocks Experience
Location: UK
Type of Retailer: Affordable on-trend fashion
Size: More than 500 stores
At Peacocks, ring rounds are a thing of the past. Internal print, copy and distribution costs have dropped by 70%. The Core Operations Manual is now completely online; a single, completely up-to-date, managed copy. No copying, printing, distribution, filing, misfiling or mistakes due to misfiled or old content.
The weekly and daily planner is another in-store favourite, helping to plan and manage store workload. With online survey it’s now possible to get meaningful feedback from stores, in minutes; in time to change a promotion, identify a potential issue or counter a competitor’s offer.
“We knew that great communication leads to great retailing, and our RMS solution, inTouch, has proved us right.”
Steve Brant, Central Operations Controller, Peacocks.
