The Body Shop Experience
Location: Over 60 markets worldwide
Type of Retailer: Natural beauty products
Size: 2500 stores worldwide
The Body Shop did some sums after they deployed Operations Director. Here are some of the results:
- Postage reduced by 60%
- 100% cost saving on fax transmissions, cartridges, repairs etc.
- Photocopier rental and consumables reduced by 50%
- Paper purchased for store communications reduced by 70%
- Selected forms that were produced in duplicate pad form are now not required – 20% cost reduction. Other print savings – 20% reduction
- The weekly staff Planning tool brings forward visibility of store staffing costs. This allows field teams to pro-actively manage payroll, creating a 0.25% payroll saving.
- Saving of 53.5 hours per week resource in head office.
- Re-allocation of two hours of store management time, per week, from back office to shop floor.
“Retail Manager enabled us to realise significant operational savings in terms of reduced costs and improved efficiency – both at head office, field management and the store layer.”
Angus McCully UK & ROI Finance Director, The Body Shop.
