Angus McCully UK & ROI Finance Director, The Body Shop: "Retail Manager enabled us to realise significant operational savings in terms of reduced costs and improved efficiency - both at head office, field management and the store layer."

Prior to 2005, and like most Retailers, communications between stores, head office and regional management were ad hoc, unmanaged and used various methods. The Body Shop was concerned that ever-increasing communications were reflecting away from customer service, the most important aspect of store operations. In addition, huge commercial and environmental costs were incurred in buying, printing, copying and delivering substantial amounts of paper: far from ideal with a very strong environmental commitment. All of that changed with Retail Manager.

www.thebodyshop.co.uk