Control labour costs

Planning labour requirements can be a black art. Customer behaviour and head office demands conspire to make labour requirements peaky and hard to forecast.

The RMS solution family helps get a handle on both:

• Store Managers get the accurate historical and budgeting information they need to make informed forecasts, and a paperless system for submitting them.
• Field and head office management get aggregated forecasts, so they can deal with out-of-line conditions immediately.

Head office operations people can see future store workload over time right across the estate, letting them squash budget-breaking peaks and keep costs under control right across the estate.

Who’s doing it?

• The Body Shop use Operations Director to shave 0.25% off their total payroll costs.
• Vision Express use Operations Director to reduce variable costs, and schedule better against budget.
• With Capacity Director Retail Operations can chop off expensive workload peaks and keep labour costs under control.