Improve customer service

It’s simple, isn’t it?

Free up store people from paperwork, give them up-to-date knowledge and training, compelling products and promotions, and off you go. Well, now you can.

With Operations Director you can give them:

• Task management – tailored to store and role, helping people do the job more efficiently and get back to the shop floor.
• Online feedback – stop problems becoming disasters and help good ideas take off.
• Achievable, synchronised promotion and exit plans.
• Online training, even video on-demand, to keep people up-to-speed and ready to engage.
• Managers with the time to motivate their teams and teach by example.

Give people the time, motivation and expertise to focus back on the customer.

Who’s doing it?

• Comet use Operations Director to make sure staff know exactly what’s expected of them when they arrive in-store. Store staff can catch up on the latest products with video delivered right to the till-point.
• Mothercare use Operations Director to improve customer experience and help store teams maintain their customer focus.
• Vision Express use Operations Director to monitor and attain key customer service pledges.
• With Capacity Director Retail Ops can ensure great customer service by avoiding over-utilising store staff right across the estate.

“We can serve customers better… we are improving the customer experience and enabling store managers and staff to be more customer focused.” Sue Baker, Store Communications Manager, Mothercare.