Management back on the shop floor

Paperwork, email, faxes, forms, more email, phone calls, feedback, reporting.

Reduce most of it, kill the rest. Stop email.

Replace with online, paperless, retail helpers:

• Labour estimation.
• Store task management.
• Project planning.
• HR and time recording.
• Targeted information and action.
• Online surveys.
• Compliance and feedback management.
• Company-specific forms and work flow.

Give them plans and actions they can execute, tailored to their store and their capacity. Turn the store manager from paper-jockey back into mentor, manager and ace retailer.

Who’s doing it?

• The Body Shop use Operations Director to reduce store managers’ admin workload by 25%. They estimate that they have won back 2 hours/week/store of manager shop-floor time.
• Vision Express use Operations Director to improve workload management, putting managers back on the shop floor.
• With Capacity Director Retail Ops can build plans that don’t over-commit managers and their teams.

“I run a really busy store and BodyTalk [Operations Director] has saved me loads of time and given me more time on the sales floor.”
Jess, Oxford Street Store Manager, The Body Shop.